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Product-Returns Policy

Fault Return

: During the warranty period, in the case of a 'faulty/suspect' product voip4EU shall, together with the products Manufacturer, determine the nature of the fault and decide, at its discretion, to either:

Non-Fault Return

: Customers are permitted to return products within 30 days provided:

Product-Return Costs/Charges

If the above criteria is not satisfactorily met, voip4EU reserves the right to refuse merchandise or send back to the Customer.

Advance Replacement Procedure

Please note, if you require an Advance Replacement Unit to be shipped we shall require a Purchase Order for the advance replacement unit. The Purchase Order must clearly indicate the Manufacturer/Model, quantity, price, and shipping method, and reference the valid voip4EU assigned RMA Nr. (i.e. MPLF-0xxx).

The suspect/faulty item must be returned within 14 days to avoid invoicing. When the suspect/faulty item is received and determined to be covered under warranty, the credit will be issued to your accounts payable department. This credit will offset the purchase order submitted for the advance replacement unit.

alt area of operations : austria (??sterreich), belgium (belgique), bosnia-herzegovina (bosna i hercegovina), bulgaria (bulgariya), croatia (hrvatska), cyprus (kypros), czech rep (cesk?? republika), denmark (danmark), estonia (eesti), finland (suomi), france, germany (deutschland), greece (hellas), hungary (magyarorsz??g), iceland (island), ireland (??ire), italy (italia), latvia (latvija), liechtenstein, lithuania (lietuva), luxembourg, malta, macedonia rep (makedonija), montenegro (crna gora), netherlands (nederland), norway (norge), poland (polska), portugal, romania (rom??nia), serbia (srbija), slovakia (slovensko), slovenia (slovenija), spain (espa??a), sweden (sverige), switzerland (schweiz), united kingdomvoip4eu.com / maple4voip.com
MAPLELEAF TECHNOLOGIES
MAPLELEAF TECHNOLOGIES is a pan-European distributor/e-tailer of premier VOIP Appliance, Gateway, IP PBX, and Voice/Data Card hardware telephony technologies and solutions.
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