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Frequently Asked Questions

How long has MAPLELEAF TECHNOLOGIES been in business?

MAPLELEAF TECHNOLOGIES commenced operations in late 2003 and started specializing in the area of Asterisk®-VoIP technologies & solutions in 2004.

How can I buy products?

All Orders should be placed online through our webstore to ensure the following benefits.

How can I make payment?

Payment may be made by Bank Transfer, Credit Card (AmEx, MasterCard, Visa), or PayPal.

Are payment methods secure?

What currencies do you accept?

All Sales Order transactions are performed in EUROs.

When will my Order be processed?

All Orders are processed and shipped by the next business day unless otherwise notified. Orders placed on Saturday and Sunday are processed on Monday.

How will I know if my Order has shipped?

An email is sent when Order ships confirming shipment and detailing ship date, shipment method, and shipment Tracking Nr.

Do you ship to my Country?

MAPLELEAF TECHNOLOGIES ships to and services/supports the following Countries: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia Rep, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

How long does shipment take to my Country?

Approximate Shipping Transit Times (does NOT include Customs Clearance, etc.)

Country Standard Road Freight Standard Air Freight Express Air Freight
Austria 2-3 days 2-3 days 1-2 days
Belgium 2-3 days 2-3 days 1-2 days
Bosnia-Herzegovina - 5-7 days 3-4 days
Bulgaria 5-7 days 3-4 days 2-3 days
Croatia 5-7 days 4-5 days 2-3 days
Cyprus - 4-5 days 2-3 days
Czech Rep. 3-4 days 2-3 days 1-2 days
Denmark 3-4 days 2-3 days 1-2 days
Estonia 5-7 days 4-5 days 1-2 days
Finland 4-5 days 3-4 days 1-2 days
France 3-4 days 2-3 days 1-2 days
Germany 2-3 days - 1-2 days
Greece 5-7 days 4-5 days 1-2 days
Hungary 4-5 days 3-4 days 1-2 days
Iceland - 4-5 days 2-3 days
Ireland 5-7 days 3-4 days 1-2 days
Italy 3-4 days 2-3 days 1-2 days
Latvia 5-7 days 4-5 days 1-2 days
Liechtenstein 4-5 days 3-4 days 1-2 days
Lithuania 5-7 days 4-5 days 1-2 days
Luxembourg 2-3 days 2-3 days 1-2 days
Malta - 4-5 days 2-3 days
Macedonia Rep. - 5-6 days 3-4 days
Montenegro - 5-6 days 3-4 days
Netherlands 2-3 days 2-3 days 1-2 days
Norway 5-7 days 4-5 days 1-2 days
Poland 5-7 days 3-4 days 1-2 days
Portugal 5-7 days 3-4 days 1-2 days
Romania 5-7 days 4-5 days 2-3 days
Serbia - 5-6 days 3-4 days
Slovakia 4-5 days 3-4 days 1-2 days
Slovenia 4-5 days 3-4 days 1-2 days
Spain 5-7 days 3-4 days 1-2 days
Sweden 4-5 days 3-4 days 1-2 days
Switzerland 4-5 days 3-4 days 1-2 days
United Kingdom 3-4 days 2-3 days 1-2 days

What are the shipping costs?

We have an online Shipping Estimator. Just select the product/s your require, click on BUY and select your Country on the 'MapleLeaf Shopping Cart' and the page updates automatically providing you with the estimated Shipping Cost.

What shipping methods are used?

Domestic (Germany) International Shipping

What is EU VAT?

The European Union Value Added Tax, hereafter referred to as EU VAT, is a value added tax encompassing member states in the European Union Value Added Tax Area. Joining in this is compulsory for member states of the European Union. As a consumption tax, the EU VAT taxes the consumption of goods and services in the EU VAT area. The EU VAT's key issue asks where the supply and consumption occurs thereby determining which member state will collect the VAT and which VAT rate will be charged. Each Member State's national VAT legislation must comply with the provisions of EU VAT law as set out in Directive 2006/112/EC. This Directive sets out the basic framework for EU VAT, but does allow Member States some degree of flexibility in implementation of VAT legislation. For example different rates of VAT are allowed in different EU member states. (source wikipedia.org).The EU VAT applicable for Germany, known in German as Mehrwertsteuer or MwSt, is currently 19%.

When must EU VAT be paid?

This is a question we Get asked time and time again. It really is pretty simple and its set out below to assist you - but please do remember it is an EU legal requirement to which we all must adhere and without exception.

How does the automated EU VAT Nr. Validation System work?

During the Order-Entry process the automated EU VAT Nr. Validation System accesses in real-time the EU VIES VAT Nr. Validation Service to verify/validate the entered EU VAT Nr. The validation process then, except in the case of Germany where EU VAT must always be included in the purchase transaction, displays a pop-up window indicating the associated verification/validation result from the EU VIES VAT Nr. Validation Service. The 3 message responses from the EU VIES VAT Nr. Validation Service are as follows:

Note: Be sure to enter your Company EU VAT Nr. correctly. The 2-digit Country Code is already pre-entered from your Order or Account details. Just enter the numerical suffix in the field i.e. Austria: U123456789, France: 123456789; Italy: 123456789, etc.

I have an Company EU VAT Nr. Must I still pay the EU VAT?

We have an automated EU VAT Nr. Validation System for such circumstances. Our automated EU VAT Nr. Validation System interfaces directly with the EU's VAT Information Exchange System (VIES) at: http://ec.europa.eu/taxation_customs/vies/

Why do the webstore prices change?

Since most Manufacturer's list their products in US Dollars we recalculate and automatically update our prices every hour to ensure our prices faithfully track Currency Exchange Rate changes.

Why does the translation tool not provide accurately translated text?

This is an English-language integrated website and webstore. All translated text found and/or generated is provided solely as a courtesy and shall in no way be deemed as definitive or binding.

alt area of operations : austria (??sterreich), belgium (belgique), bosnia-herzegovina (bosna i hercegovina), bulgaria (bulgariya), croatia (hrvatska), cyprus (kypros), czech rep (cesk?? republika), denmark (danmark), estonia (eesti), finland (suomi), france, germany (deutschland), greece (hellas), hungary (magyarorsz??g), iceland (island), ireland (??ire), italy (italia), latvia (latvija), liechtenstein, lithuania (lietuva), luxembourg, malta, macedonia rep (makedonija), montenegro (crna gora), netherlands (nederland), norway (norge), poland (polska), portugal, romania (rom??nia), serbia (srbija), slovakia (slovensko), slovenia (slovenija), spain (espa??a), sweden (sverige), switzerland (schweiz), united kingdom
MAPLELEAF TECHNOLOGIES
MAPLELEAF TECHNOLOGIES is a pan-European distributor/e-tailer of premier VOIP Appliance, Gateway, IP PBX, and Voice/Data Card hardware telephony technologies and solutions.
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